SSS87 – Hotel Receptionist Hotel Receptionist Jobs in India | Duties, Skills, Requirements & Career Opportunities
A Hotel Receptionist is a front-office professional responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, answering guest queries, coordinating with hotel departments, and providing professional customer service.
SHRI SUNRISE SOLUTION LLP provides manpower and recruitment solutions and helps connect suitable candidates with relevant hotel, hospitality, front-office, customer-service, and guest-relations employment opportunities according to employer requirements.
Key Responsibilities
Welcoming guests and providing professional assistance.
Handling guest check-in and check-out procedures.
Managing room reservations and booking enquiries.
Verifying guest details according to hotel procedures.
Answering telephone calls, emails, and guest enquiries.
Providing information about hotel facilities and services.
Coordinating with housekeeping regarding room availability and status.
Handling guest requests and routine complaints professionally.
Maintaining front-desk and guest records.
Processing authorised payments and billing activities where required.
Issuing room keys or access cards according to hotel procedures.
Coordinating with maintenance and other departments when required.
Maintaining a clean, organised, and professional reception area.
Protecting guest privacy and confidential information.
Preparing shift reports and handover information.
Day-to-Day Hotel Receptionist Tasks
Checking the day's arrival and departure list.
Reviewing room availability and reservations.
Welcoming arriving guests.
Completing check-in formalities.
Responding to guest questions and requests.
Handling telephone calls and booking enquiries.
Coordinating room status with housekeeping.
Updating reservation and guest records.
Assisting guests during their stay.
Processing check-out procedures.
Coordinating billing or payment information as assigned.
Preparing shift reports.
Communicating pending matters to the next shift.
Skills Required
Excellent communication skills.
Friendly and professional personality.
Customer-service skills.
Basic computer knowledge.
Reservation and front-office software knowledge.
Good telephone etiquette.
Problem-solving ability.
Ability to handle guest requests professionally.
Good organisational and time-management skills.
Basic billing and payment knowledge.
Ability to work in shifts.
Teamwork and coordination skills.
Attention to detail.
Professional appearance and behaviour.
Tools & Software
Depending on the hotel, Receptionists may work with:
Hotel Property Management Systems (PMS)
Reservation Management Software
Billing Software
Microsoft Office
Telephone and Communication Systems
Email Applications
Digital Check-In Systems
Guest Relationship Management Systems
Qualification & Experience
Requirements vary according to the employer and hotel. Candidates may have 10th/12th pass, diploma, graduation, hotel-management qualification, or another relevant hospitality qualification.
Knowledge of English and other commonly used languages can be beneficial. Previous experience in hotels, hospitality, customer service, front office, retail, or guest relations may also be an advantage.
Where Hotel Receptionists Can Work
Hotels
Resorts
Business hotels
Luxury hotels
Budget hotels
Guest houses
Service apartments
Holiday resorts
Hospitality companies
Travel and accommodation businesses
Career Growth
With experience and additional hospitality skills, a Hotel Receptionist can progress into:
Senior Receptionist
Front Office Executive
Guest Relations Executive
Front Office Supervisor
Duty Manager
Front Office Manager
Guest Relations Manager
Hotel Operations Manager
Rooms Division Manager
Why Hotel Receptionists Are Important
Hotel Receptionists are often the first point of contact for guests. Their professional communication, efficient handling of reservations and check-in procedures, and ability to coordinate guest requests contribute significantly to a positive hotel experience.
Join SHRI SUNRISE SOLUTION LLP
Candidates interested in Hotel Receptionist SSS87 employment opportunities should keep their updated resume, educational documents, hospitality certificates where applicable, identification documents, experience certificates, and relevant front-office or customer-service experience details ready.
Job Category: Hotel Receptionist
Category Code: SSS87
Contact
Mobile: 6307686185
Email: shrisunrisesolutioncrm@gmail.com
SHRI SUNRISE SOLUTION LLP – Shri Sunrise is the solution to everyday.
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